Shipping Policy
Effective Date: 15 August 2025
Welcome to Keys to Jannah Charity.
This Shipping Policy outlines how we process, ship, and deliver orders placed on our website keystojannahcharity.com.
1. Shipping Locations
We currently ship within Pakistan only.
International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Time
- Standard Delivery: 2–5 business days (depending on your city or location).
- Remote or rural areas may take up to 7 business days.
4. Shipping Charges
- Flat rate shipping: PKR 200 per order.
- Free shipping on orders above PKR 3500
5. Shipping Partners
We use trusted courier partners such as TCS, Leopard Courier, M&P, or Pakistan Post to ensure safe and timely delivery.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
7. Delays
Delivery delays may occur due to:
- Public holidays
- Weather conditions
- Courier service disruptions
We will keep you informed in case of significant delays.
8. Damaged or Missing Items
If your order arrives damaged or items are missing:
- Contact us within 48 hours of receiving the parcel.
- Provide order details and clear photos of the damaged packaging/product.
We will investigate and offer a replacement or refund where applicable.
9. Contact for Shipping Inquiries
If you have any shipping-related questions, please contact us:
Keys to Jannah Charity
Email:
Phone/WhatsApp:
Website: https://keystojannahcharity.comh an automated spam detection service.